Cenrai ("we," "us," or "our") operates cenraiai.com and provides AI-powered front-office and communication services to environmental abatement businesses. This Privacy Policy explains how we collect, use, and protect information in connection with our services, including SMS text messaging.
1. Information We Collect
We may collect the following categories of information:
- Contact information (name, phone number, email address) provided directly by you or by callers contacting our clients' inbound phone lines
- Call and conversation data generated during interactions with our AI phone agents
- Booking and scheduling information submitted through our services
- Usage data related to our platform and websites
2. SMS Messaging
Cenrai and its clients may send SMS text messages to individuals who have explicitly requested them. SMS messages are sent only under the following conditions:
- The recipient initiated contact (e.g., by calling an inbound phone number) and requested that a message be sent to their phone number
- The recipient provided consent prior to receiving any message
Message types include: booking confirmation links, appointment reminders, and service-related follow-ups. Message frequency varies based on individual requests — typically one message per interaction.
Phone numbers and SMS consent collected are used solely to send the messages you request (booking links and scheduling updates). We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes. Reply STOP to opt out at any time.
Standard message and data rates may apply. Contact your wireless carrier for details.
3. How to Opt Out of SMS
To stop receiving SMS messages at any time, reply STOP to any message you receive from us. You will receive a one-time confirmation and no further messages will be sent to your number.
For help, reply HELP to any message or contact us directly at hello@cenraiai.com.
4. How We Use Your Information
We use collected information to:
- Deliver requested services, including sending booking links and appointment confirmations via SMS
- Operate and improve our AI phone agents and automation workflows
- Communicate with you about your service requests
- Comply with applicable legal obligations
We do not sell your personal information to third parties. We do not use your information for unsolicited marketing.
5. Information Sharing
We may share information with:
- Our clients (the businesses whose services you contacted) in order to fulfill your service request
- Service providers who assist in operating our platform (e.g., telephony providers, scheduling tools), under confidentiality obligations
- Law enforcement or regulatory authorities when required by law
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Call records and contact data are typically retained for 12 months unless a client specifies a different retention period.
7. Security
We implement reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To make a request, contact us at hello@cenraiai.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
Questions about this Privacy Policy or our data practices:
- Email: hello@cenraiai.com
- Website: cenraiai.com